Question 1

What payment methods do you accept?

Accepted Answer

We accept Credit/Debit Cards, UPI (Google Pay, PhonePe, Paytm, or any UPI app), Net Banking, and Cash on Delivery — online payments are securely processed via Razorpay.

Question 2

Is it safe to pay online?

Accepted Answer

Yes. All online payments are processed through Razorpay, a PCI-DSS compliant payment gateway. Your card, UPI, and banking details are never stored on our servers.

Question 3

Do I need an account to place an order?

Accepted Answer

You can browse and explore our products without an account. However, creating an account allows you to track orders, manage your wishlist, and enjoy a faster checkout experience.

Question 4

How long does delivery take?

Accepted Answer

Orders are processed within 2 business days of payment confirmation. Standard delivery takes 2–5 business days. Express shipping (3–4 business days) is available for an additional fee.

Question 5

Is there free shipping?

Accepted Answer

Yes! Orders paid online (card, UPI, net banking, or wallet) always ship free, regardless of order value. For Cash on Delivery orders, shipping is free above ₹300 — below that, a ₹99 shipping fee applies.

Question 6

How do I track my order?

Accepted Answer

Once your order is shipped, the courier and tracking number will appear on your order details page under My Orders — no separate tracking link needed.

Question 7

Do you deliver outside India?

Accepted Answer

We currently ship across India. International shipping options are being explored — contact us at treyfaacc@gmail.com for more information on international orders.

Question 8

Are Treyfa products 100% natural?

Accepted Answer

Yes. All Treyfa products are formulated with natural and herbal ingredients inspired by South Indian Ayurvedic traditions. They are free from sulfates, parabens, and harmful synthetic chemicals.

Question 9

Are your products suitable for all skin and hair types?

Accepted Answer

Most of our products are designed to be gentle and work across a range of skin and hair types. Each product page includes specific guidance. If you have a medical skin condition, please consult a dermatologist before use.

Question 10

Do Treyfa products have any side effects?

Accepted Answer

Our products are crafted with clean, natural ingredients and are generally well-tolerated. However, as with any cosmetic product, individual reactions can vary. We recommend a patch test before full use.

Question 11

Are Treyfa products cruelty-free?

Accepted Answer

Yes. Treyfa does not test on animals. We believe in ethical beauty practices alongside our commitment to natural formulations.

Question 12

What is your return policy?

Accepted Answer

We offer a hassle-free refund policy. Refund requests must be made within 3 days of receiving your order. The product must be returned in its original packaging and unused condition.

Question 13

How do I initiate a return?

Accepted Answer

Email us at treyfaacc@gmail.com or call +91 89034 12061 within 3 days of delivery. Our team will guide you through the return process. Return shipping is at the customer's expense.

Question 14

When will I receive my refund?

Accepted Answer

Once we receive and verify the returned product, your full refund will be processed within 2 business days to your original payment method.

Question 15

Can I return an opened product?

Accepted Answer

For hygiene reasons, opened or used products are not eligible for returns unless the product is defective or damaged on arrival.

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